Our Commitment to Web Accessibility

Lens Factory Optometry is committed to providing a fully accessible website experience for all patients of all abilities, including those who rely on assistive technologies like screen readers, screen enlargement software, and alternative keyboard input devices to navigate the web.

Ongoing Efforts to Ensure Accessibility

We follow the Web Content Accessibility Guidelines (WCAG) version 2.1 as our guiding principle for determining accessibility. These are internationally agreed-upon standards that cover a wide range of recommendations and best practices for making content usable. As we add new pages and functionality to our website, all designs, code, and content entry practices are checked against these standards.

Website accessibility is an ongoing process. We continually test content and features for WCAG 2.1 Level AA compliance and remediate any issues to ensure we meet or exceed the standards. Testing of our website is performed by our team members using industry-standard tools such as the Accessibility Checker WordPress Plugin, color contrast analyzers, keyboard-only navigation techniques, and manual screen reader testing.

Accessibility Features On Our Website

The following is a list of items we have included in our website to improve its accessibility:

  • Improved Semantic Markup: We use proper HTML5 elements and heading structures to help screen readers interpret content about our eye care services.
  • Keyboard & Screen Reader Support: Components like mobile menus, appointment booking buttons, and navigation are built to be fully accessible via keyboard, essential for patients who cannot use a mouse.
  • Accessible Forms: Our appointment request and contact forms include properly labeled fields that meet WCAG standards.
  • Skip Links & Navigation: We support proper skip-to-content links, aiding keyboard users in skipping directly to the main content about our comprehensive eye exams and contact lens fittings.
  • High Contrast Text: Text overlays on images (particularly our service photos and frame gallery images) meet minimum contrast ratios for readability.
  • Motion Control: Built-in options allow users to pause any autoplaying elements.
  • Accessible Mobile Header: Mobile navigation includes accessibility-focused pop-out menus for patients booking appointments on smartphones.
  • Semantic Service Pages: Our eye exam and contact lens service descriptions are structured as lists, providing better navigation for assistive technologies.

Where We’re Improving

In our efforts to bring our website up to standard, we are targeting the following areas:

Content Structure & Navigation

  • Resolving duplicate text rendering issues affecting screen reader compatibility (e.g., headings displaying repeated content)
  • Verifying semantic HTML structure for our service hours and pricing information to ensure proper association between services and costs for assistive technologies
  • Reviewing heading hierarchy throughout the site to ensure logical content outline for screen reader users navigating our eye exam and contact lens pages

Visual Accessibility

  • Adding comprehensive alternative text descriptions to all frame collection photography (our designer eyeglass and sunglass lineup) and team photos of Dr. Colabella
  • Auditing color contrast ratios across text overlays on images (particularly our “Book Appointment” banners and promotional graphics for eye exams)
  • Testing and improving keyboard navigation pathways and focus indicators for patients navigating without a mouse

Technical Standards

  • Implementing proper ARIA labels where semantic HTML alone is insufficient, particularly on our online booking forms
  • Ensuring touch target sizes meet minimum requirements (44×44 pixels) for mobile accessibility when booking appointments on phones
  • Verifying language attributes and document structure for screen reader pronunciation accuracy

Ongoing Testing

  • Addressing any issues reported by patients through our accessibility feedback channels
  • Conducting regular audits using automated tools (Lighthouse, axe DevTools) alongside manual keyboard and screen reader testing
  • Reviewing third-party appointment booking widgets for accessibility compliance

Accessibility Support Contact

We welcome comments, questions, and feedback on our website. If you are using assistive technologies and are having difficulty using our website, please email in**@******************ry.com or call us at (818) 210-0203. We will do our best to assist you and resolve issues.

For patients who need assistance booking appointments online, our staff is happy to complete bookings over the phone.